2160 Privacy Policy — User Information Protection
Your privacy is our priority. This policy explains how 2160 collects, uses, stores, and protects the personal information of Malaysian users. Please read it carefully.
SECTION 1
Information We Collect
When you register or use the 2160 platform, we collect various types of information necessary to provide a secure, seamless, and relevant experience for Malaysian users. This information is collected directly from you or automatically through your interactions with the Platform.
Account Information
During registration, you are required to provide your full name, email address, phone number, date of birth, and password. This information is used to verify your identity, create your account, and confirm that you meet the minimum age requirement to use the Platform.
Payment Information
To process deposits and withdrawals in MYR (RM), we collect information related to your financial transactions — including the payment method used (such as DuitNow or FPX), transaction reference numbers, and your deposit and withdrawal history. We do not store your full bank account number directly on our systems.
Device & Browser Information
We automatically collect technical information when you access the Platform, including device type, operating system, browser type and version, IP address, time zone, and the pages you visit along with session duration. This data is used to optimise the user experience and detect any suspicious activity.
Usage Data & Activity
We record your activity on the Platform, including games played, bets placed, promotions claimed, and session times. This usage data helps us improve our services, detect fraud, and ensure the platform operates fairly and securely for all users.
SECTION 3
Data Storage & Security
The security of your personal data is a responsibility we take seriously. 2160 uses SSL (Secure Socket Layer) encryption to protect all data transmitted between your device and our servers, ensuring your information cannot be intercepted or read by third parties during transmission.
Your personal data is stored on servers protected by strict access controls. Only authorised personnel who require access for operational purposes are permitted to access user data. All such access is logged and continuously monitored.
We retain your data for as long as your account remains active or as long as necessary to provide services to you. After an account is closed, we will retain your data for a period determined by applicable legal requirements — typically for anti-money laundering compliance and financial record-keeping purposes — before it is securely deleted.
SECTION 4
Sharing Information with Third Parties
2160 does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. Your privacy is not for sale.
However, in certain limited circumstances, we may need to share your information with the following parties:
- Payment Service Providers: To process deposit and withdrawal transactions in MYR, we share the necessary transaction details with approved payment service providers such as DuitNow and FPX processors.
- Law Enforcement Agencies: Where required by law, court order, or a legitimate request from a competent authority, we may be obliged to disclose user information to the relevant parties.
- Technical Service Providers: Third parties that assist us in operating the platform (such as cloud infrastructure services) may have limited access to data within the scope of their work only, and are bound by strict confidentiality agreements.
- Fraud Investigation: In cases suspected to involve fraud, money laundering, or security threats, relevant information may be shared with the parties responsible for investigating and handling such cases.
In all of the above situations, we share only the minimum information necessary and ensure that recipients operate under appropriate confidentiality protections.
SECTION 5
User Rights Over Personal Data
As a 2160 platform user in Malaysia, you have the following rights regarding the personal data we hold about you:
You have the right to request a copy of the personal information we hold about you. Such requests can be submitted through our customer support.
If any information we hold is inaccurate or out of date, you have the right to request a correction via your account settings or by contacting support.
You may request the deletion of your personal data by closing your account. Deletion is subject to record-keeping obligations required by law.
To exercise any of the rights above, contact the 2160 support team by email at [email protected] and clearly state your request. We will process it within a reasonable timeframe, subject to identity verification to ensure the security of your data.
SECTION 6
Policy Changes & How to Contact Us
Changes to This Privacy Policy
2160 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our privacy practices, applicable legal requirements, or improvements to how we handle data. The "Updated" date at the top of this page will indicate when the Policy was last revised.
Users will be notified of any material changes to this Privacy Policy via in-platform notifications or to their registered email address. Continued use of the 2160 platform after changes are published will be considered your acceptance of the updated Privacy Policy. We encourage you to review this page periodically.
How to Contact Support
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please reach out to our support team:
Contact the 2160 Support Team
- Email: [email protected]
- Section FAQ for an immediate response
- Sign in to your account for in-platform support access
We aim to respond to all enquiries within a reasonable timeframe. Please include clear details in your message so we can assist you as effectively as possible.
This document is also related to Terms & Conditions and Responsible Gaming Policy the 2160 platform. We encourage you to read all of these documents to fully understand your rights and responsibilities as a platform user.
Your Data, Our Protection
2160 is committed to protecting the personal information of every Malaysian user. Register with confidence — your privacy is our priority from day one.